1 year hospitality or front desk experience is required. Provided customers service for gym members.CPR Certified. Handle over $20,000 of financial transactions monthly Answer questions and deal with customer complaints in person and over the phone, Service customers via phone and in person- Verify and process memberships and financial transactions- Ensure cleanliness of facilities and maintain supply stock, Checked Guests in Customer service is their prime role and responsibility. Operate switchboard, direct calls and answer questions appropriately. A front desk attendant performs a range of clerical and general office duties that help support a company’s customer service function. Answer phone as instructed, keeping lobby area clean. Skills. Manage payments made by cash, debit or credit cards and keep the record of it. Collect payment from members including cash, check or credit card transactions, keep front desk area clean and organized. them to the membership department. Created personalized fitness programs for clients that were tailored to their unique needs and resulted in obtaining their goals. Greeted visitors warmly and referred guests to appropriate departments. Supervised the main lobby area to maintain appropriate behavior of students and ensure safety. Provide professional customer service by greeting guests and completing their registration. Performed general administrative tasks for business office. Completed administrative tasks and communicated daily with administration regarding desk operations. Utilized computer systems to schedule individual and group reservations. 56.46% of Front Desk Attendant job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Collected information from each individual and accurately entered into the computer system. Handle guest requests regarding reservations and special requests for daily convenience. Answer phones, make reservations, run night audit reports. Greet guests and provide personal guest service. The most genuine and warm smile can cure even the worst of days. Acknowledged model ratings on all performance reviews for demonstrating teamwork, customer service and reliability. Equipment Orientation Take potential members on tours of the High Blue Wellness Center. Provide friendly, orderly, and safe environment for students and staff. Updated member's credit card information and total purchases, then received and processed payments. Manage the registration process including guest with prior booking. Organized gym equipment and locker rooms Answered customer service telephone calls. Do align the text flush left and always use bullets for … Interact with members and non-members, answer phone calls, laundry, check members in, sign them up for P.T. Greeting Guests Front Desk Attendant Resume Samples and examples of curated bullet points for your resume to help you get an interview. Accommodated special requests whenever possible, resolved customer complaints, and assisted customers in all inquiries in connection with spa services. Provide front-desk relief as required; responsible for greeting customers, answering phones, and setting up appointments. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Performed front desk operations of checking in and checking out guests. Front Desk Associate I Resume. Interacted well with members while displaying great listening, communication and problem solving skills. Performed daily cleaning and upkeep of guest common areas and restrooms. Answered phones, made reservations, checked guests in and out, performed night audit, light cleaning. Ensured exceptional customer service for callers on a consistent basis - utilizing skills in positive communication and expert conflict resolution. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Maintain front desk operations to maximize member's experience. Provide excellent customer service by providing relevant information to prospective students. Monitored room availability using Opera Thin software. An average growth rate of nine percent through 2026 is projected by the BLS. Answered incoming phone calls while greeting guests as they came in. Handled prospective members and walk-ins appropriately. Created presentations using Microsoft PowerPoint. Answered phone calls addressing inquiries, performed various clerical duties, used computer system. 1. Communicated with members, clarified and sold membership plans, participated in housework such as cleaning locker rooms and laundry. Front Desk Clerk Advice. Utilized Microsoft Excel by updating data and created events in the computer system Infusion. Make guest reservations, check in/out guests, clean front lobby area, run nightly audit reports. Communication and interpersonal skills are the top skills that help them do their job easily. Give orientation to new members, talking about what the facility offers, Activities and Amenities. Across the board, they play a significant role in attracting and retaining customers/clients, guests, or patients. Credentialing for physician, Job responsibilities include: Pohanka Honda. Here's how Positive Attitude is used in Desk Attendant jobs: Reinforced the positive attitudes and decorum of an exemplary customer service agent. Develop positive responses to deal with customer questions, concerns or complaints. For example, 16.3% of front desk attendant resumes contained guest service as a skill. Maintained switchboard operations including professionally answering switchboard, taking messages and routing calls to appropriate room number or department. Handle customer complaints to fullest ability until management was needed to handle the situation. Provide a positive attitude in stressful and sometimes frustrating experience. Handled deposits, transfers, and refunds in the computer system as well as through the cash register. Receive payments in cash, through credit cards and by direct debit Issue receipts and managed refunds if needed. Maintained appearance of front lobby Guest service needs Checking guest in and out. Managed the day to day front desk operations of a hospitality facility. Cleaned and maintained guest rooms, front lobby, and property grounds. Guest Service. Collect cash and credit card payments for gym towels, gym classes and monthly membership fees. Operated Gym membership system and cash register for cash and credit card transactions with exceptional attention to detail. Communicated promotions, gave facility tours, conducted point of sales and performed reconciliation tasks. -Update membership information as needed (i.e. Manage member service issues: new membership cards, update member demographics, payments on bills and resale items. Conducted facility tours, membership sales and provide customer service. Some of the duties they are responsible for include: Because they are the first point of contact, it is important that front desk attendants answer all incoming calls promptly and professionally, maintaining a positive attitude while assisting the caller. Assist in administrative tasks such as faxing, printing and emailing. Front desk attendants’ responsibility also extends to first response in the event of an emergency. Prepared documents and PowerPoint presentations and disseminated information. Posted Expenses Incurred By Guests, Including Charges For Accommodation, Food, Liquor, Or Telephone Calls. Provided guest services to all bowlers and guests enjoying other entertainment provided by the company. Answered all incoming calls Reconciled cash drawer by proving cash transactions, listing checks and credit card charges. Entered data of membership information into computerized membership system Maintenance Provided customer service Answered phones Operated juice bar Membership sales Merchandise sales Cleaning responsibilities ! Provided a high level of customer service to existing and potential members. o Must be available to work 8-12 hours per week including occasional weekends. Front Desk Attendant Job Summary: Serves as front-line representative for the Health & Fitness Center to the patrons who utilize the facility. Greeted guests, handled check-ins and check-outs Manage reservations and maintain accurate and up-to-date records of room availability and guests' accounts to prevent over-booking and clerical errors. Stock and organize front desk and lobby area as needed. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Performed daily Night Audit, reconciling credit card transactions and making sure proper paperwork was in order for General Manager. Collect payments from clients through cash, personal check or credit card system. Make reservations, answer phone calls, helping guest with buying gifts, checking in and checking out guest rooms. Communicate with staff members using company forum consistently throughout the day making sure to stay up-to-date with company policies and changes. Maintain organization of lobby and front desk area, Checked guests in and out Dispatched maintenance and housekeeping to guest rooms and other areas of the hotel. Make sure Front Desk area is clean and guest friendly. Developed communication skills through interactions with professors and interdepartmental interactions. Assisted in personal training Handled all incoming calls as well as read emails daily and keep up to date on all communications. Front desk attendants are employed in various industries. Provided information regarding the facility and services to members and potential members. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Monitored customer satisfaction Prepared guest registration forms and room keys, I greeted and registered guests upon arrival. Book spa appointments, clean locker rooms and spa area. Hotel or office backgrounds are preferred. Received telephone calls and inquiries and directed them as appropriate. Handled billing information updates and kids club membership sales. Greet, register, and assign rooms to guests of the inn Contact housekeeping or maintenance staff when guests report problems. Cleaned and maintained cabins and guest service areas. Answer questions pertaining to hotel services and travel directions or make recommendations regarding shopping, dining, or entertainment. Facilitated communication within the building by transferring calls and taking messages. IT service operations and Service Desk management, Help Desk Analyst: Tier 1 Support Specialist. Researched competitor's rates and set room rates to achieve target occupancy. Keep the front desk and lobby area clean, stocked and well organized at all times. Manage front desk operations for electrical systems company. Displayed thorough knowledge of room amenities and rates as well as the computer system used for booking guest rooms. Greeted guests while checking them into the hotel, also worked as night audit. Promoted membership sales when necessary. ... Strong skills in multi-tasking and the ability to remain calm and professional while completing multiple tasks at once 18 Front Desk Attendant Resume Examples & Samples. Answered inquires pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Acted as liaison between current and prospective members and Membership Department. Provided superior guest service, resolved guest concerns or complaints. Excelled in meeting daily numbers of signing new members into the Reward program. Managed front desk while maintaining a friendly and outgoing attitude when greeting guests. Facilitated friendly and approachable communication and assistance. DEPARTMENT: Front Desk. Set up fitness consultations Ensured customer satisfaction by helping with customer complaints and inquiries. Act as the main communications center for the building and the eyes and ears of the building operation. Use of computer system to manage guest's memberships, money, and scheduling of classes. Utilized the remote desktop protocol computer system by entering in data and managed payments. Monitored room availability using OPERA and WYNDOM. Greet guests enthusiastically with a positive attitude. Design, print, and place communications throughout the club. FRONT DESK ATTENDANT Nature of Work Under the direction of the Facility Specialist, this position is responsible for the check-in, registration of classes, collection of fees for the various activities, as well as customer service to all patrons using the facility. Checked inventory; Shelved books; Assisted patrons with check out & general questions; Answered & directed phone calls, Help check-in guests, answer phone calls, make reservations, attend to guests' needs and provide customer service. Attempted to resolve all customer complaints, then Assisted members with any special requests. Job duties include answering phone calls, taking reservations, registering guests upon arrival, laundry and some housekeeping. The top three keywords employers use in Front Desk Attendant job descriptions are Receptionist appearing in 31.97% of postings, Answer Phones 13.61%, and Hospitality appearing in 10.88%. Maintained an upbeat and positive attitude. Resigned position for relocation of college. Keep your resume in top shape by following the advice listed below. -looking after the animals. It’s true. Manage financial transactions for guests and businesses at the end of their stay. Worked closely with customers and management to ensure positive customer relations. Verified customer's credit cards and established payments for accommodations. Communicate with other staff members to address needs of the customers. Learn Service Desk and ITIL processes and service functions. POSITION TITLE: Front Desk Attendant. Assist students and faculty with membership services Clerical duties include: answering telephones, & scheduling appointments, customer service, Check patients in/out Conducted night auditing while checking guests into the hotel. Greeted customers entering the store to ascertain what each customer wanted or needed. Delivered messages and guest baskets/amenities/faxes to guest rooms as needed. Answer and address all customer questions and concerns to achieve satisfaction, providing detailed knowledge of our product. Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment. Organized membership information including but not limited to guestinformation, membership type and program enrollment. Maintained log of guest and monitored lobby area. Receive payment for classes by cash, check, credit cards, vouchers, or automatic debts. Provided customer service to members and prospective members Answer customer telephone calls membership accounts* Respond to questions and concerns about facility membership and operations, and escalated calls appropriately. Collected membership payments, cancellations, and freezes, Opened/closed club facilities Membership sales Maintained supply of amenities Updated and maintained new/existing member profiles. Promoted from maintenance staff in Spring 2007. Let's find out what skills a front desk attendant actually needs in order to be successful in the workplace. Gained knowledge and experience in customer relations, communication, and time management. Strong communication, organizational skills and team work are essential. Assist with cleaning main lobby and front desk area. Summer Conference Assistant - responsible for guest services, programming, transportation, and housekeeping. Place customer reservations, guest check-ins, facility pool/spa chemical test level management. Directed schedule and oversaw tasks for housekeeping and maintenance staff. Operate the cash register with precision and provide lanes efficiently* Answer phone calls and book social events to ensure guest satisfaction. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Answer telephone calls regarding reservations, general information about the facility, and take out orders. Ensured monthly and annual membership sales goals were met. Created reservations, served/cooked breakfast, served dinner, Cleaned guest rooms, Customer Service Attendant. Post Answer questions regarding club hours, classes, or daily promotions the club offered to current and potential members. Maintained cleanliness and organization of the front desk area, including the Fit Bar. Interacted with Guest Services and Housekeeping daily to ensure special request, confirm readiness of accommodations & quality stay. Coordinated with staff members in organizing special events and outings to meet customer specifications. Maintain communication between customers and staff to have satisfying entertainment experience. Informed guests of hotel services and offeredtourism information if needed. Managed summer/winter rentals and guest check-ins at Caribe Resort. Provide information to callers However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these. Cashier: Sold contracts and various sundry items using cash register and credit card machine. Performed night audit tasks, printed and emailed reports, and assisted housekeeping with folding laundry. Public relations Regulated and logged membership information, Greet gym members and potential clients Log membership information, Entered data of membership information into computerized membership system Keep desk and lobby area clean and neat at all times. Attend to guest checking in and out, assist guest with any problems, Night Audit. Keeping the front desk clutter free and organized and the waiting/reception area clean and professional looking is a part of the front desk attendant’s “housekeeping” duties. Monitored room availability using Fosse The following outline highlights some of the course’s key learning points. A receptionist is generally required to meet and greet people at the front door, or in this case, the front desk. Answer enquiries regarding hotel services and registration by telephone and in person. Answer all incoming calls, set appointments, keep front desk area clean, and receive monies for services rendered. Communicate effectively and maintain positive customer relations at all times. Completed customer transactions at pick up time. -running the front desk Answered phones Provide guest services as well as concierge services. If they are unable to help the caller, they must accurately determine the proper department/person to transfer the caller to or take and relay a message. Served as the main point of contact for members and potential members. Handled cash, checks, and credit cards, when registering members/customers for services and programs. In the process of doing that, they grow, have fun, and develop lifelong skills. Answer guest inquiries for hotel services regarding registration, room availability, traveling, shopping and dining. Greet patients- Answer phones and direct calls- Handle schedule- Prepare mail- Organize charts, Answer telephone, screen and direct calls Improved my safety skills by participating in a CPR certified class, Maintain and monitor weight room Provide customer service; CPR and AED certified. Additionally, she has included checklists that you can print off and post at your desk. Used advanced scheduling software and processed financial transactions. Help attract and retain members by providing exceptional customer service and maintaining a friendly, positive, and professional image. Front desk attendant and membership sales associate. Below we've compiled a list of the most important skills for a front desk attendant. Disseminated pertinent information to clients and staff and conducted facility tours to potential members. Toured perspective members around premises, set up new membership accounts, followed up with new members. These are just some of the skills you'll need as a Front Desk Attendant Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates. CPR Certified, Greet Members, Check in, Basic Office Skills Checked members in on computer Assigned games on racquetball courts Answered multiple telephone lines Maintained whirlpools in locker rooms Friendly, Greeted membersFolded towelsMade smoothiesWorked with a cash registerRacked WeightsCleaned locker roomsAnd closed gym (lock doors, and kept tidy). Assisted customers with new memberships and membership cancellations. NAPR’s mission is to provide educational and leadership opportunities, accreditation, and assistance with job placement and career change to its members. Smile and greet guest upon entering with a positive attitude and enthusiasm. Generate management reports as Hotel Front Desk Associate and Night Auditor. Monitor daily cash and credit sales transaction of all hotel services. Handle over 20 customer transactions per day. -printing bills Sign up new members. Provided front desk guest service from check in through check out. 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