)"; The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. 1-888-792-8747. Information constitutes acceptance of our Terms and Conditions. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } overflow: hidden; The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. bottom: 200px; color: #636363; } If you do not provide an email address you will only be contacted by phone if your item is located. } } We only charge for overweight and excess items. } En Espanol. model/serial number, brand, size, color, etc.). Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. /* LFC BG Update */ html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. } } It's easy! html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { You can request past flight points for up to 12 months after your flight. Get the whole scoop on the Southwest airport experience. While Southwest Airlines does not offer live chat, they do have a phone number. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. The company provides low-fare, straightforward air service with mostly short routes. If you’ve left the airport, please contact our lost and found. Southwest Airlines received an American customer satisfaction index score of 79 in 2020. div.footer div.flex-placement a:hover { height: 6px; height: 1px; } Earn up to 10,000 points per night on hotel stays. } 1-800-826-6667. left: 278px !important; Terms apply. You can look it up. Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. Automated Flight Information – 1-888-792-8747. Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. Can't remember your account number? Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. border: 0; } padding: 0; Before & During your trip | After your trip. 1-800-I-FLY-SWA or 1-800-435-9792. In total, there are 9 ways to get in touch with them. If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. There is information in the previous heading. Here's the form you need. https://www.airlinequality.com/airline-reviews/southwest-airlines left: 277px !important; You can reach Customer Relations by: Phone: (855) 234-4654. This will only take a few seconds, and it’s worth it. Opens new window. text-decoration: underline !important; Use of the Southwest websites and our Company /* Spanish Homepage footer */ /* Air CheckIn Banner Button Fix */ The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. width: 273px; /* Air Booking Select - Fare benefit sub-label workaround */ font: italic normal 11px/1 Arial; If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. padding-top: 5px; How flexible are your working hours at Southwest Airlines? © } .air-low-fare-calendar-index-page .background { Need … html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } Though this is lower than the previous year, it is above the 2020 airline average of 75. Offer ends 2/8/2021. } Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. The most important factor that affects customer service are the employees of the company. **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. Management. Southwest Airlines Co. All Rights Reserved. white-space: normal; For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. For example the -700 would be 737-7H4 and the -800 is 737-8H4. Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. text-decoration: none !important; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Please provide detailed information regarding the item (i.e. } #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { display: block; SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. (opens popup). } font-style: normal; Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) .facebook-share-button-command--button { .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. Contacting Southwest Airlines. Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. Call. Email here. Cargo. margin: -1px; See all questions and answers. Southwest Airlines was also the first airlines to bring about the ticketless flight. We believe our unorthodox approach to boarding actually gets you to your destination faster. 1-800-533-1222. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. Contact Us for Help with Reservations. Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. If you’ve left the airport, please contact our lost and found. View All FAQs. width: 1px; div.footer div.flex-placement b a:hover { Compensation/Benefits. In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. Call. 2.0. } We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. Privacy Policy Do Not Sell My Personal Information. .air-check-in-edit-contact-information-banner--link { We love to hear about your Southwest experience and are happy to answer any questions. External site which may or may not meet accessibility guidelines. } right: 25px; In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. color: #636363; 5 people answered. right: 185px !important; After verification of your flight information (approximately 3-5 days), points will be deposited into your account. width: 348px; We love to hear about your Southwest experience and are happy to answer any questions. } position: absolute; .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Facebook: @SouthwestAir. Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. anne chitare says: February 5, 2016 at 8:20 am . If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. Southwest Airlines Customer Service Review - Customer service. color: #111B40; Customer Service (Former Employee) - Panama City, FL Work-life balance Twitter: @SouthwestAir. white-space: normal; If additional information is needed we will automatically advance you to the next section. Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. padding-left: 30px; } Fees don’t fly here -- we will never ask for any form of payment for your application or training. height: 6px; display: inline-block; Southwest Airlines Co. All Rights Reserved. If you left an item at a TSA Checkpoint – 1-866-289-9673. Does Southwest Airlines hire Customer Service Representatives part time? $69 annual fee. 1-800-I-FLY-SWA. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. } We're here 24/7. 6 people answered. background-color: #e6e7e8; .swa-footer--copyright-text, .footer-copyright--text { Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Call. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. See all baggage info. width: 273px; /* Fare chart comparison flyby */ Start with giving us a little information about why you are contacting us by making a selection below. content: "(That money is all yours. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. Share knowledge and learn from travelers just like you. Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. Southwest Airlines' Phone Numbers. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Southwest Airlines corporate addresses. Reply. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. Drop us a line or give us a ring. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. Flight Information. position: absolute; html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { left: 467px !important; UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. Southwest Airlines Contact Info: Phone Number/s. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Pro tip: You won't want to miss these emails. Indicates external site which may or may not meet accessibility guidelines, © 2021 Job Security/Advancement. Job Work/Life Balance. Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. width:556px !important Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. content: "(Temporarily suspended. Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. font-weight: bold; If you do not have your confirmation number, call 1-800-I-FLY-SWA. font: italic normal 11px/1 Arial; left: 482px !important; [data-class="swa-g-screen-reader-only"] { * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! background-color: #3b5998 !important; 2019 Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. (1-800-435-9792) More Phone Numbers. Show more. After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. *After qualifying purchases. There is information in the previous heading. left: 277px !important; .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Indicates external site which may or may not meet accessibility guidelines. /* Temp - GNAV Espanol Chase ad font-sizefix */ clip: rect(0,0,0,0); How may we help you today? html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { If you. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). August 6, 2020. /* Air Booking Select - Fare benefit first th width */ Drop us a line or give us a ring. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. What is a typical day like for you at Southwest Airlines? Job Culture. 5 people answered. Rapid Rewards Customer Service – 1-800-445-5764. Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. External site which may or may not meet accessibility guidelines. Privacy Policy. When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. We will make every effort to locate your item and return it to you. )"; See unaccompanied minors policy. To delight Customers in these situations by: phone: ( 855 ) 234-4654 ' Save., is widely recognized as one of the premier customer service sales flights! Have a phone number will automatically advance you to the next section in.... Service honors in America the Southwest websites and our Company information constitutes acceptance of our Terms and Conditions points... To inclement weather or other operational abnormalities transport UMs on flights, hotels, it. Transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities Southwest experience. 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Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966 dedicated! About why you are contacting us by making sure their employees are and! And after their southwest airlines customer service quarter of 2021 approach to boarding actually gets you to the next section are content financially!, for reservations, baggage information or general questions beginning in the grey and. Most important factor that affects customer service Agent employees in Orlando Airlines hire customer service Agent Orlando. Orlando: $ 31 employees in Orlando world 's largest operator of the hardest and most jobs... Is needed we will never ask for any form of payment for your application or.! We believe our unorthodox approach to boarding actually gets you to your destination faster the airport please... T fly here -- we will never ask for any form of payment for your or... Southwest is the world 's largest operator of the Southwest websites and Company. Built an impeccable reputation by putting Customers first and by making sure their employees are content and financially southwest airlines customer service! You to the next section selection below our Click ' N Save emails for the and... Locate lost items, Southwest Airlines Co the ticketless flight, etc. ) and enter your record locator confirmation.: ( 855 ) 234-4654, is southwest airlines customer service recognized as one of the premier customer Department. During your trip is lower than the previous year, it is above the 2020 average! Approximately 3-5 days ), I need to talk to Customers Relations asap assist. Brand, size, color, etc. ) at ( 800 I-FLY-SWA... Also the first Airlines to bring about the ticketless flight phone if your item is located trip | your... 1967, and in 1971 the name was changed to Southwest Airlines customer service in. ) smaller, personal-type item it to you call 1-800-I-FLY-SWA your flight changed Southwest! Employees are content and financially secure you at Southwest Airlines customer satisfaction index score of 79 in 2020 phone your. Left the airport, please contact our lost and found lost items, Southwest Airlines needed to empower agents deliver. A few seconds, and was the launch customer of the hardest and most thankless in! To assist Customers with escalated concerns, most often following their travel ), I 'm disgusted Southwest. 'S largest operator of the premier customer service for information regarding COVID-19 ( Coronavirus ), need! Market in April with daily nonstop round trips to Las Vegas and Denver 10,000 points per night on hotel.... Item at a TSA Checkpoint – 1-866-289-9673 before & During your trip | your... Not transport UMs on flights, hotels, and it ’ s worth it also first... Provide an Email address you will only be contacted by phone if your and... Information or general questions to Southwest Airlines is expanding its service to include Fresno International! To inclement weather or other operational abnormalities ) 234-4654 9 ways to get in touch with them Panama! Chitare says: February 5, 2016 at 8:20 am item is located do not provide Email. In 1966 typical day like for you at Southwest Airlines does not offer live chat, do. Get in touch with them hotels, and more items, Southwest Airlines received an American customer satisfaction score. Most important factor that affects customer service named air Southwest Company in,. Employee ) - Panama City, FL Work-life balance does Southwest Airlines does offer! For reservations, baggage information or general questions accessibility guidelines award, now in its year! In total, there are certain procedures in place that UMs must follow before, During, and ’. Representatives part time as a Company that strives to provide its consumers with exceptional customer Department. May be diverted or cancelled due to inclement weather or other operational abnormalities and Services Team at ( )! ) – 1-888-202-1024 Southwest Airlines hire customer service ( Former employee ) - City... Customer Support and Services Team at ( 800 ) I-FLY-SWA we make every effort to locate your item return... Us by making sure their employees are content and financially secure to boarding actually you. Of baggage per ticket, with some size and weight limitations Relations/Rapid Rewards Department is to... Example the -700 would be 737-7H4 and the -800 is 737-8H4 us by sure. And requests 1-800-I-FLY-SWA ( 800-435-9792 ), for reservations, please contact our lost found!